CareLoop
Merqa Medical
Post-op discharge workflow
Non-production demoElena Morris Fictional patient · Outpatient knee procedure
CareLoop closes the post-discharge communication loop: approved instruction → patient explanation → understanding signal → action state → human escalation.
5/5
Approved
2
Understood
1
Pending
1
Escalated
Explain
Provider-approved instructions
| Instruction | Approval | Teach-back signal | Action | State |
|---|---|---|---|---|
Medication routine Medication | Dr. Mina Park · 2:14 PM | Explained the medication plan in their own words. | Medication plan reviewed | Understood |
Keep the incision area dry Wound care | Dr. Mina Park · 2:14 PM | Asked whether the dressing can be changed at home. | Team clarification requested | Needs Clarification |
Protect your knee Restriction | Dr. Mina Park · 2:14 PM | Identified the activity restriction correctly. | Restriction acknowledged | Understood |
Attend your follow-up Follow-up | Dr. Mina Park · 2:14 PM | Knows the follow-up date and time. | Confirm attendance | Action Pending |
Report new concerns Warning signs | Dr. Mina Park · 2:14 PM | Reported a new concern for human review. | Human team review requested | Escalated |
Verify
Auditable activity timeline
Provider-approved
2:14 PM
Dr. Park approved five post-operative instructions for Elena Morris.
Patient response
2:32 PM
Elena confirmed the follow-up date and explained the activity restriction.
Patient response
2:35 PM
Elena requested clarification about keeping the dressing dry.
System reminder
9:00 AM
Demo reminder prepared for the August 25 follow-up confirmation.
Human escalation
9:08 AM
A simulated new-concern request was routed to the post-op care team.